Information We Collect
When you use our railroad issue reporting service, we collect your mobile phone number and the contents of your text messages. We may also collect location data or photos if you provide them in your report to help identify track or operational issues.
How We Use Your Information
We use your information strictly to investigate, track, and resolve the operational or safety issues you report.
Sharing of Information
We value your privacy. Your mobile phone number, opt-in data, and SMS message contents will not be shared, rented, or sold to third parties or affiliates for marketing or promotional purposes under any circumstances.
Data Security
We implement industry-standard technical and organizational security measures to protect your data from unauthorized access, loss, or disclosure. Access to your reporting history is restricted to authorized operations and maintenance personnel.
Data Retention
We retain your messaging data only for as long as necessary to satisfy the purpose for which it was collected, including legal, accounting, or operational reporting requirements.
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